Posts Tagged ‘Walmart’

Why Ask … if You’re Not Going to Listen

American television and radio host, Larry King, once stated: “I remind myself every morning: Nothing I say this day will teach me anything. So, if I’m going to learn, I must do it by listening.” The problem I see with most people in management these days, is they have forgotten how to listen. It’s as if, now that they have power over people, they’ve decided there is only one way to do things, THEIR WAY. Yes, there is only one way to do things, the RIGHT WAY … and the only way to find that way … is to listen to the people who are involved in doing it every day.

Walmart has over 11,000 locations, 2.3 million employees and did over $482.13 billion in sales last year. Their founder, Sam Walton, once stated : “The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stock boys.” Most managers aren’t great listeners, and because that is the case, they will always remain ordinary leaders. The captains of industry understand that listening is the most valuable of leadership skills. The only way to identify problems and opportunities is to listen. We all should take note that our ears will never get us in trouble ; not only will they not get us in trouble, they will also help keep us out of trouble.

The Schwinn bicycle company was founded in 1895. By the 1950’s they totally dominated the bicycle market, but because of their leader’s management style, that was soon not to be the case. Edward Schwinn, the CEO in the mid 1980’s made it clear to everyone, that he did not like to be contradicted. He personally believed that mountain bikes were a passing fad and therefore, argued against putting any investment into advancing the mountain bike category. One senior executive with the company, totally disagreed with Mr. Schwinn’s reasoning during a strategic management meeting. Mr. Schwinn adjourned the meeting and told everyone that they would reconvene in two weeks for further discussion on the subject. During the two-week break, Mr. Schwinn fired the senior executive who disagreed with him. When they reconvened two weeks later, did any one of the remaining senior executives speak out against Mr. Schwinn’s reasoning? NOPE! … which turned out to be a catastrophic mistake. Schwinn went bankrupt and is now owned by a Chinese firm who wanted the brand name.

There is no reason to have a meeting if you are not going to listen to the suggestions of the people in the room; it is a total waste of time and frustrating to everyone attending the meeting. I have also found, in most cases, that the size of a person’s ego and ears(listening) are directly related … the larger the ego the smaller the ears. Great managers/leaders surround themselves with talent and then listen to what they have to say. There is an old Turkish proverb that states: “If speaking is silver, then listening is gold.”

Listening - LinkedIn

Well … I’ll Show You

There are two sides to rejection: those who got rejected and those who did the rejecting. Instead of crawling in some hole and giving up when you get rejected, making the REJECTERS right about you, why not see it as a challenge and simply say to yourself, “I’ll show you.” There is no law that says REJECTERS are always right. In fact, there are countless examples of the REJECTERS being terribly wrong. The REJECTERS were the ones who made a HUGE mistake. The REJECTERS turned out to be the ones who were REALLY SORRY for the decision they made.

One of my favorite stories on being rejected is about the famous cartoonist, Charles Schulz, who created the world-renowned comic strip Peanuts. Charles asked his girlfriend, Donna Johnson, whom he had dated for three years, to marry him and was REJECTED. Yep. She turned him down and married a person who had a more stable job, rather than marry a cartoonist. The Peanuts comic strip went on to be published in over 70 countries and earned Mr. Schulz approximately $40 million annually. Mr. Schulz immortalized his rejecting girlfriend by creating the little red-head girl in his Peanuts strip, who always rejected Charlie Brown. Mr. Schulz … showed her.

Marilyn Monroe was REJECTED by Twentieth Century-Fox production chief, Darryl Zanuck, after just one year under contract because he thought she was unattractive. Well … Marilyn showed him. Tom Cruise was REJECTED by the casting director for the television series FAME because he wasn’t pretty enough. Well … Tom showed him. Sam Walton, founder of Walmart, originally owned fifteen Ben Franklin Hardware Stores operating under the name, Walton’s Five & Dime. He went to the executives of Ben Franklin Hardware Store franchises and suggested opening discount stores in small towns. The executives rejected his idea. Well … Sam showed them.

The manager of the Grand Ole Opry fired Elvis Presley after one performance. He told Elvis, “go back to driving a truck because you will never make it as a singer.” Barbara Walters was told by the executive producer of 60 Minutes to “stay out of television.” Jay Leno applied for a job at Woolworth’s but failed the employment test. Ted Turner, the founder of CNN, took the original idea to the executives of CBS, NBC and ABC and was REJECTED by all of them. They all thought the idea of a 24 hour news network was stupid. Decca Records rejected The Beatles, saying, “We don’t like your sound, and guitar music is on the way out”. Authors Jack Canfield and Mark Victor Hansen who wrote, Chicken Soup for the Soul, received 134 rejections from publishers. Other famous authors such as William Faulkner, John Grisham, E.E. Cummings, Rudyard Kipling, J.K. Rowling and Stephen King were all rejected by publishers. Well … they all showed them!

It looks like, to me, that when you are rejected you have now joined a pretty elite group of people … if you decide to prove the REJECTER wrong. Yes, the chronicles of world history are littered with REJECTED people, ideas, concepts, manuscripts, songs, paintings, and patents that later turned out to be someone or something special. So, if you want to take it to the next level, put three words in your arsenal that will dispel all failures, ridicule, mockery and rejectionI’ll Show You.

Just imagine a convention where all the STUPID REJECTERS in the world showed up and you got to meet them. You probably wouldn’t remember their names, only the fact that they were the ones who REJECTED Elvis, or Marilyn or, The Beatles. Those REJECTERS are all kicking themselves in the butt because “the rejected” proved them wrong. Elvis sold over 1 billion records with eighteen #1 hits … we are all glad he didn’t go back to driving a truck.

The famous movie actor, Sylvester Stallone, once said, “I take rejection as someone blowing a bugle in my ear to wake me up and get going, rather than retreat.” Take rejection as a wake-up call … someone sounding the alarm for you to recommit yourself to prove them wrong.

Detractors, Critics, and Rejecters are Only Right

If You Let Them

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